Information
About CoolsBox.
Operated by COOLS BOX ENTERPRISE · 003835629-W
Our story
Cools Box is a registered digital service platform operated by COOLS BOX ENTERPRISE (SSM No. 003835629-W). We provide a seamless digital experience for claiming promotional vouchers from well-known F&B brands and online services.
Mission
Simplify redemption of premium lifestyle rewards. Fully automated voucher claiming, 24/7, via coolsbox.com.
How it works
Customers use their purchase Order ID to claim vouchers instantly and securely — no manual intervention or service delays.
Our role
We are not affiliated with the brands listed; our service facilitates the claiming of promotional or "new-user" vouchers as stated in our product descriptions.
Products & pricing
We offer digital voucher claim services for popular F&B brands including KFC, Chagee, Foodpanda, Zus Coffee, Tealive, Luckin Coffee, Baskin Robbins, and more.
- Delivery: Electronic (instant)
- Format: Automated OTP / verification code delivery
- Note: No physical goods are shipped
Live catalogue
The most current pricing is always shown on the shop page. Prices include applicable service fees and may be adjusted from time to time.
Notes
- All transactions are verified automatically or via Shopee.
- Bulk discounts may be available — contact support
Terms of service
1. Introduction
By purchasing any product or service from Cools Box, you agree to be bound by these Terms.
2. Nature of service
Cools Box provides an automated verification service: digital access codes, Order IDs, or OTPs for claiming vouchers.
- No affiliation: We are independent and not affiliated with any third-party brand.
- Scope: Our responsibility is limited to delivering a valid verification code.
3. User obligations
- Immediate use: Use verification details immediately upon receipt.
- Legal use: No illegal activity or violations of Malaysian law.
4. Limitation of liability
Cools Box is not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the disputed transaction.
5. Governing law
These Terms are governed by the laws of Malaysia.
Refund policy
1. Digital goods
Our products are digital goods/services. Once an OTP or verification code is successfully provided and delivered, there are no refunds and no replacements under any circumstances.
2. Unsuccessful delivery
If the system fails to deliver the code completely, your quota remains intact for you to try again or claim a replacement order, depending on the purchasing platform's policy.
3. Non-refundable examples
- Change of mind after OTP is delivered.
- User error (wrong brand/quantity, missed instructions).
- Third-party service issues or promotional changes by the brand.
4. Disputes
Filing a chargeback for a validly delivered digital good is considered fraud. We may blacklist abusers from future purchases.
Privacy policy
We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. In short: we only collect what's needed to process your order (Order ID, transaction details, and email or contact if you provide one), we never sell or trade your data, and we don't run advertising or tracking cookies.
For the full policy — including how documents uploaded to our Turnitin check service are handled and deleted — see our complete Privacy Policy.
Contact us
Need help? Reach out:
Company
COOLS BOX ENTERPRISE (003835629-W)
Telegram
Hours
- Automated system: 24/7
- Manual support: 9:00 AM – 4:00 PM daily
Trademark notice
All product names, logos, and brands are property of their respective trademark owners. COOLS BOX ENTERPRISE is not affiliated with, endorsed by, or connected to these brands.